Senior Director - Knowledge Management - AI & Digital - Noida / Pune

About Our Client

The client is a global IT services and consulting company specializing in digital transformation, cloud, ERP, and industry-specific solutions for sectors like manufacturing, BFSI, life sciences, and energy. It combines deep domain expertise with next-gen technologies to help clients innovate and grow.

Job Description

The client is seeking a visionary Knowledge Management (KM) Leader to design and execute an enterprise-wide KM strategy, foster a culture of knowledge sharing, and leverage AI and digital tools for innovation, efficiency, and service excellence. The role ensures critical knowledge is captured, organized, and easily accessible to employees, partners, and clients.

The Successful Applicant

The candidate should come with 15+ years in IT services, including 5+ years in Knowledge Management. They must have expertise in IT service management, KM systems (SharePoint, Confluence, ServiceNow), and collaboration platforms. They should have proven ability to lead large-scale KM initiatives, drive adoption, and manage change. They should have strong leadership, strategic thinking, and innovation skills, with exposure to AI / ML and agile or digital transformation preferred.