Process Trainer

Designs training & test modules based on needs

Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations

Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production

Ensure 100percent adherence on client driven SOP & BEST T&D compliance

Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability

Coordinates with all stakeholders to ensure New Hire training process runs effectively

Prepare and attend all business / client reviews& work on the action plans to improve business performance

Understanding of root cause analysis & reasons to better performance

Process Excellence and Process Improvement Initiatives

Supports Innovation & Continues Improvement to uplift sales performance

Engaging Communication

Support and monitor new trainees during the OJT (On the Job Training) period

Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)