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HIS Support Specialist
IQVIAJamnagar, IN17 hours ago
Job descriptionBachelor's Degree Computer Science, a related field, or equivalent experience Experience working with external customers to gather technical requirements Working knowledge of software development processes and methodologies Req Knowledge of the clinical trial / pharmaceutical domain Pref Powerful work ethic with a focus on customer satisfaction Intermediate Strong customer facing and presentation skills Intermediate Process documentation skills Intermediate Validation documentation and execution skills
Role : HIS support Specialist
Location : Chennai
Experience : 2 - 5 Years
Mandatory skills : Hospital system support, Ticketing, Troubleshooting
Shift : Rotational
Essential Functions
- Works with customers and project management teams to identify key project milestones and implementation timelines.
- Builds, documents and maintains new and existing customer-centric business critical solutions.
- Develops and implements solution validation plans.
- Ensures quality control during implementation and execution of the validation plans.
- Builds training materials for the implemented solutions.
- Trains customers on the implemented solutions.
- Participates in QA, UAT & production launch support related to various customer engagements.
- Contributes towards building implementation and integrations best practices and the knowledge base.
- Collaborates with the DrugDev product development team to help improve and expand core platform functionality.
- Provides Tier 2 / 3 technical support for custom integrations.
- Has working knowledge of support processes and working in production environment.
- Works with customers and project management teams to identify key project milestones and implementation timelines.
Qualifications
Preference
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Support Specialist • Jamnagar, IN