We are looking for an experienced ERP Functional Support Executive to assist in the smooth operation of our ERP system. The ideal candidate will be responsible for providing end-user support, analyzing business processes, identifying gaps, and coordinating with the technical team for system enhancements. You will act as the bridge between users and developers to ensure the ERP system effectively meets business needs.
Job Responsibilities
Interact with clients to provide functional support via chat, phone, and emails
Log on and solve queries of clients
Provide remote desktop or onsite support on Cloud ERP
Identify client data issues and data entry issues
Maintain Daily Issue Tracker and bring closure to issues as per TAT
Provide timely updates to customers and 100% documentation on issue reasons
Follow-up with clients on the solution provided.
Review client feedback with a view to improve and enhance support quality
Suggest enhancement and improvements in the software
Test new functionality
Create training ppts / videos
Provide product trainings to clients and end users (online)
Perform client data gathering and support product implementation
Create, verify and push Client Data
Test screens, modules and report bugs
Frontend Screens Development
Debug and Troubleshoot Testing screen & module and reporting bugs
Product installation & configuration
Perform Basic SQL data analysis
Desired Candidate Profile
Minimum 0 to 1.5 years of experience in Technical Support role
Knowledge of HTML,Javascript and SQL will be added advantage
Advanced knowledge of word, excel, powerpoint and internet browsing
Good communication skills, customer service skills and troubleshooting / problem solving skills
Remote or onsite helpdesk experience preferred
Experience of Cloud software operations or ERP or EDP will be added advantage
Education
BCOM, MCOM,MBA,BBA
BCA / MCA / BE / BSC-IT / MSC-IT
Certification in Tally and Excel preferred
Skills Required
Word, Javascript, Powerpoint, Cloud Erp, Excel, Sql, Html
Functional Support • Coimbatore, India