ERP FUNCTIONAL SUPPORT

We are looking for an experienced ERP Functional Support Executive to assist in the smooth operation of our ERP system. The ideal candidate will be responsible for providing end-user support, analyzing business processes, identifying gaps, and coordinating with the technical team for system enhancements. You will act as the bridge between users and developers to ensure the ERP system effectively meets business needs.

Job Responsibilities

 Interact with clients to provide functional support via chat, phone, and emails

 Log on and solve queries of clients

 Provide remote desktop or onsite support on Cloud ERP

 Identify client data issues and data entry issues

 Maintain Daily Issue Tracker and bring closure to issues as per TAT

 Provide timely updates to customers and 100% documentation on issue reasons

 Follow-up with clients on the solution provided.

 Review client feedback with a view to improve and enhance support quality

 Suggest enhancement and improvements in the software

 Test new functionality

 Create training ppts / videos

 Provide product trainings to clients and end users (online)

 Perform client data gathering and support product implementation

 Create, verify and push Client Data

 Test screens, modules and report bugs

 Frontend Screens Development

 Debug and Troubleshoot Testing screen & module and reporting bugs

 Product installation & configuration

 Perform Basic SQL data analysis

Desired Candidate Profile

 Minimum 0 to 1.5 years of experience in Technical Support role

 Knowledge of HTML,Javascript and SQL will be added advantage

 Advanced knowledge of word, excel, powerpoint and internet browsing

 Good communication skills, customer service skills and troubleshooting / problem solving skills

 Remote or onsite helpdesk experience preferred

 Experience of Cloud software operations or ERP or EDP will be added advantage

Education

 BCOM, MCOM,MBA,BBA

 BCA / MCA / BE / BSC-IT / MSC-IT

 Certification in Tally and Excel preferred

Skills Required

Word, Javascript, Powerpoint, Cloud Erp, Excel, Sql, Html