Customer Experience Engineer

Roles and Responsibility

• Help users get the most out of their Karoo units.
• Intimately understand the full functionality of ourexisting and future products, and the ways in which cyclists will utilize them.
• Interact with users over email, live chat, video,community forums, Phone calls (in future), and other communication platforms.
• Assist users to resolve Karoo software & hardware issues.
• International order Logistical issues
• General Karoo issues
• Gather and process Produce insights.
• Assist our product teams in gathering user insights and prioritizingfuture product decisions.
• Utilize available tools to understand and troubleshootcustomers' queries.
• Work closely with our Software and QA teams to documentand address any unknown software bugs.
• Build user loyalty.
• Foster relationships with users through a shared passionfor technology and sport.
• Ensure Karoo users' interactions with our team arepolite, informative, empathetic, and fun.
• Prepare Knowledge Base articles to be shared withexisting and prospective users.
• Help to convert potential customers into Karoo users.
• Clearly understand the value props of the Karoo 2 as wellas the head unit competitive landscape.
• Answer questions, discuss tech, and explain value propsto prospective customers.

Core competencies :