Job Summary :
CNLABS, an independent and vendor-neutral interoperability laboratory, is seeking a highly skilled and experienced Quality Manager. As a Quality Manager of ISO 17025 you will play a pivotal role in ensuring the adherence to quality standards and compliance with ISO 17025 requirements within the organization. You will be responsible for updating, implementing, and maintaining the quality management system to ensure the accuracy and reliability of testing and calibration processes at CNLABS. The Quality Manager will collaborate with cross-functional teams to establish and improve quality procedures, manage audits, and drive continuous improvement initiatives.
Key Responsibilities :
Quality Management System (QMS) Development :
- Develop / update, implement, and maintain the ISO 17025 compliant quality management system.
- Ensure that all testing and calibration activities align with ISO 17025 standards.
Compliance and Audits :
Conduct regular internal audits to assess compliance with ISO 17025 requirements.Coordinate and participate in external audits by accreditation, designation bodies and regulatory agencies.Develop and implement corrective and preventive action plans based on audit findings.Documentation and Record Keeping :
Establish and maintain comprehensive documentation of quality procedures, manuals, and records.Ensure all documentation is up-to-date and accessible to relevant stakeholders.Training and Awareness :
Provide training on ISO 17025 requirements to personnel involved in testing and calibration activities (New and existing Employees)Promote awareness of quality standards and foster a culture of continuous improvement.Continuous Improvement :
Drive continuous improvement initiatives to enhance the efficiency and effectiveness of quality management processes.Monitor key performance indicators and implement corrective actions as needed.Customer Focus :
Collaborate with customers to understand their quality requirements and expectations.Address customer complaints and implement corrective actions to improve customer satisfaction.Cross-Functional Collaboration :
Collaborate with various departments, including laboratory, operations, and management, to ensure alignment with quality objectives.Act as a liaison between different functional areas to promote a unified approach to quality management.NABL and TEC Co-ordination :
Coordinate with NABL dealing officer(s) and TEC (Telecom Engineering Centre) officials for New / Scope expansion, Desktop, and renewal Audits.Coordinate and resolve queries raised by NABL, TEC and other regulatory bodies on Lab issued reports.Update the senior management about new / updated policies issued by regulatory bodies and implement the same in Lab’s procedure.Qualifications :
Bachelor's degree in a relevant scientific or engineering field.Extensive experience in quality management in a laboratory or testing environment in electronics, Software and IT equipment category.In-depth knowledge of ISO 17025 standards and other relevant quality standards. Strong analytical and problem-solving skills.Excellent communication and interpersonal skills. Certification as an Internal auditor for ISO 17025 is mandatory.Join our team at CNLABS and contribute to cutting-edge testing programs in emerging network technologies, ensuring product certifications and regulatory compliance for our clients. Apply your expertise and advance your career with us today.