Implementation Specialist
CareStack - Dental Practice ManagementMohali, Punjab, India15 hours ago
Job descriptionAdvanced knowledge of Excel Experience with BI tools Analytical skills and reporting exposure Guide clients through the implementation process, outlining steps and setting Coordinate with cross-functional teams to ensure the timely deployment of Troubleshoot and resolve issues arising during implementation with minimal Maintain consistent, clear communication with clients throughout the Respond to client inquiries promptly and professionally. Provide regular updates on the progress of implementation and migration Maintain accurate and updated records of client interactions, issues, and Generate regular progress reports for all implementation activities. Identify recurring issues, trends, or gaps and recommend process Collaborate with clients to gather data, documents, and prerequisites for Assist clients in understanding migration steps and address any related Work with internal teams to ensure a smooth and successful transition of Flexibility to work in shifts – US / UK / AUS Strong problem-solving and analytical skills Empathy, patience, and the ability to handle challenging customer situations Ability to multitask and work efficiently in a fast-paced environment Proficiency in customer support software, CRM systems, and other relevant
Skills : Must-Haves
- Hands-on experience in any MIS platform
- Proficiency in MS Office
- Excellent verbal and written communication skills
Good-to-Haves
Responsibilities :
Onboarding & Implementation
clear expectations.
services or features.
disruption to client operations.
Customer Communication
onboarding and implementation phases.
activities.
Documentation & Reporting :
resolutions.
improvements.
Migration Support
migration.
queries.
data and services.
Requirements :
tools
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Implementation Specialist • Mohali, Punjab, India
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