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VP of People Operations

VP of People Operations

Spot Your Leaders & ConsultingChennai, Republic Of India, IN
18 hours ago
Job description

Key Requirements

  • Experience : 15+ years of HR experience with at least 5 years in a senior HRBP / HR Head role managing large operations (2,000+ employees) in a Tech Support / BPO / CX services / IT operations setup.
  • Education : MBA / PGDM in Human Resources or equivalent.
  • Strong understanding of HR business partnering workforce analytics, engagement frameworks, and talent management practices.
  • Proven ability to partner with business and lead large cross-functional HR teams in a fast-paced, global environment.
  • Hands-on leader with excellent interpersonal skills, agility, and a bias for execution.
  • Experience managing HR for multi-shift and 24x7 operations will be a distinct advantage.

Key Responsibilities

Strategic HR Business Partnering

  • Act as a strategic advisor to the Tech Support business leadership on organization design, manpower planning, talent management, and workforce effectiveness.
  • Partner with business heads to align HR strategies with business goals, ensuring people priorities directly support growth, quality, and customer-centric outcomes.
  • Drive organization change initiatives in alignment with business transformation, automation, and digital initiatives in the Tech Support function.

    • Talent Management & Workforce Planning

  • Lead end-to-end workforce planning for large-scale Tech Support operations, including ramp-ups, attrition control, and engagement strategies.
  • Build strong talent pipelines for leadership and niche tech support roles;

    • implement succession planning and internal mobility programs.

  • Collaborate with Talent Acquisition for volume and leadership hiring in line with forecasted business needs.

    • Employee Engagement & Retention

  • Design and drive employee experience and engagement programs to build motivation, recognition, and belonging within large delivery teams.
  • Partner with operations to strengthen employee communication, grievance redressal, and engagement at the floor level.
  • Implement retention and career progression frameworks tailored to the support environment (voice, chat, tech-enabled roles).

    • Performance Management & Capability Building

  • Drive performance management cycles, goal setting, and talent calibration in collaboration with business and HR COEs.
  • Strengthen leadership capability through targeted development interventions and learning programs for team leads, managers, and delivery heads.
  • Promote a culture of continuous feedback and accountability.

    • Compensation, Compliance & HR Operations

  • Partner with Compensation & Benefits and HR Operations teams to ensure competitive pay structures, compliance with statutory requirements, and efficient HR service delivery.
  • Monitor HR metrics (attrition, absenteeism, internal mobility, diversity, training coverage, etc.) and drive corrective actions.
  • Ensure HR processes and policies are aligned with corporate standards and tailored for operational excellence.
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    Of • Chennai, Republic Of India, IN