Senior Operations Manager

JOB DESCRIPTION

JOB LOCATION - GURGAON AND CHENNAI

What drives us?

A single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we are building at CARS24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We are building a one-stop shop, a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Auto-tech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years.

What will you drive?

• Strategic Leadership : Lead and execute business strategies to scale operations, improve efficiencies, and drive growth. Work closely with senior leadership to identify opportunities and challenges, delivering data-driven solutions that align with CARS24’s vision.
• Cross-Functional Collaboration : Collaborate with product, marketing, operations, and technology teams to ensure smooth execution of business strategies and operational improvements. Foster a culture of collaboration and continuous improvement.
• Operational Excellence : Oversee day-to-day business functions, ensuring all teams meet performance and revenue targets. Optimize processes, identify bottlenecks, and implement best practices across business units.
• Team Leadership & Development : Build and mentor high-performing teams. Lead by example, fostering a culture of innovation, accountability, and continuous learning. Develop the skills of your team members through training, feedback, and development plans. Customer-Centric Mindset : Ensure all initiatives are driven by a deep understanding of customer needs and feedback. Strive to enhance the customer journey, identifying pain points and driving improvement initiatives that make a tangible impact on customer satisfaction.
• P &L Management : Take ownership of the business unit’s P&L, ensuring cost-effective operations while driving revenue growth. Monitor financial performance, adjust forecasts, and implement corrective actions as needed.
• Market Insights & Competitive Intelligence : Stay on top of market trends, competitive landscape, and emerging opportunities. Provide insights to the leadership team to drive CARS24’s strategic direction and maintain a competitive edge.

Who are we looking for?