Customer Service Representative

The Customer Service Representative will be responsible for delivering exceptional customer support by managing inquiries with professionalism, accuracy, and empathy. The role involves addressing and resolving customer concerns promptly, maintaining detailed documentation of interactions, and collaborating with internal teams to ensure a seamless customer experience.

Key Responsibilities

Manage customer inquiries through various communication channels with professionalism and courtesy

Provide accurate information and timely resolution to customer issues

Document customer interactions and feedback in CRM systems

Identify and escalate complex issues to the appropriate departments when necessary

Collaborate with cross-functional teams to improve service delivery and customer satisfaction

Identify opportunities for process and service improvements

Maintain a positive, customer-focused attitude in all interactions

Qualifications

Proven

customer service skills , including managing inquiries, resolving complaints, and ensuring customer satisfaction

Strong

communication and interpersonal skills

to effectively interact with diverse clients

Proficiency in CRM systems , documentation, and data entry

Excellent

problem-solving and critical-thinking abilities

Adaptability and flexibility

in a fast-paced, remote work environment

Experience with

remote communication tools and technologies

(e.g., Zoom, Teams, Slack) is an advantage

High school diploma or equivalent

• required;

college education preferred

Previous customer service experience

is preferred but not mandatory

Excellent English communication skills

are mandatory

Experience working with

US or Canadian processes

is an asset

Background in

logistics or the automotive sector

is a plus