Customer Service Representative

TPludhiana, India

6 days ago

Job description

Job Title : International Customer Support Executive

Location : Gurgaon (Remote – Work From Home)

Shift : Rotational, including night shifts

Experience : 0–2 years | Freshers Welcome

Joining : Immediate

Role Overview : We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice / email / chat interactions with global customers, ensuring prompt resolution and a seamless experience.

Key Responsibilities :

Manage inbound and outbound customer queries via voice / email / chat
Provide accurate information and resolve issues with empathy and professionalism
Maintain service quality and adhere to process guidelines
Document interactions and escalate unresolved concerns when necessary

Requirements :

Excellent verbal and written communication skills in English

Ability to work in rotational shifts (including night shifts)

Basic computer proficiency and typing skills

Freshers with strong communication are encouraged to apply

Must have a stable internet connection and quiet workspace

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Customer Service Representative • ludhiana, India

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