Communication Skills Development Specialist
EXLPune, Republic Of India, IN6 days ago
Job descriptionDeliver training to associates and new trainers. Monitor and evaluate trainers and training programs for quality and effectiveness; Ensure that the assigned targets are met in accordance with SLA and Internal standards Ensure that the training quality is in compliance with predefined parameters Support business related activities, special projects, run pilot trainings etc. or any other related activity for performance improvement and innovation
CEF / CELTA
- The job also includes recommending updates to the training curriculum, gathering TNI;
suggesting module changes / updates and evaluating the effectiveness of the training programs.
The primary interaction would include coaching and mentoring the associates, new trainers, calibration and periodic reporting of all the above to the Operations owner / Training Manager - Language Trainings
make recommendations for improvement on a monthly basis.
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Communication Specialist • Pune, Republic Of India, IN
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