Nexthink

I am hiring candidates for Nexthink skill and looking for SMEs having 4 years of relevant experience. About the Role The role involves working with Nexthink and requires subject matter expertise. Responsibilities Regular Operations Support & Develop Use cases as per customer expectation Expected to work in shifts as per project requirement Required Skills Proficiency in Nexthink. Strong analytical skills. Excellent communication abilities. Preferred Skills - (Must Have) Platform Administrator : - Manage the Nexthink platform's day-to-day operations, including Collector deployment, Engine configuration, and Portal maintenance. Technical Skills : - Customize the Nexthink platform, including dashboards, alerts, and remote actions, to meet specific organizational needs. Deployment : Deploy and manage Nexthink Collectors across enterprise devices while ensuring data privacy and security. Incident Detection and Resolution : a. Use Nexthink to detect and diagnose IT issues b. Work with IT teams to resolve incidents promptly c. Proactive measures to prevent future incidents Reporting : a. Create and maintain dashboards to visualize key metrics and performance indicators. b. Generate regular reports for stakeholders to provide insights into the IT environment. c. Customize reports to meet the needs of different departments and teams User Training and Support : a. Train IT support on how to use Nexthink effectively b. Provide ongoing support and troubleshooting for platform users c. Develop training materials and documentation Preferred Skills - (Good to Have) User Training and Support : a. Train IT support on how to use Nexthink effectively b. Provide ongoing support and troubleshooting for platform users c. Develop training materials and documentation Compliance and Security : a. Ensure data collected and processed by Nexthink complies with relevant regulations and standards b. Implement and maintain security measures to protect the platform and data c. Conduct regular security audits and assessments