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Sr. Advisor I -Technical Support

Sr. Advisor I -Technical Support

ConfidentialPune, Gurgaon / Gurugram
30+ days ago
Job description

This is a key leadership role for a technical professional who can blend deep expertise with strong team leadership. As a Sr. Advisor I - Technical Support , you will be responsible for overseeing daily technical operations, providing advanced problem-solving, and building a strong technical bench strength within the team. You will be a crucial point of contact for complex escalations and client interactions, ensuring the delivery of top-tier technical support.

Role and Key Responsibilities

  • Oversee daily operations and ensure timely and effective issue resolution.
  • Provide technical expertise in complex problem-solving scenarios.
  • Support the team by conducting triages and trainings to upskill both new hires and existing resources.
  • Review and update training curriculum to keep the team's knowledge current.
  • Create a technical bench strength within the team through mentorship and talent development.
  • Collaborate within LOBs / PODs in complex support and collaboration scenarios.
  • Interact and host discussions with clients to provide updates and resolve high-visibility issues.
  • Manage high-visibility and complex escalations from start to finish.
  • Audit sample cases for compliance checks, ensuring timely closures and follow-ups.

Key Skills & Knowledge

  • Technical Expertise :
  • Proven experience with Windows Server environments, TCP / IP, and other network protocols .
  • Experience managing, maintaining, and updating server infrastructure in an enterprise-scale environment.
  • Strong knowledge of DNS, DHCP, DFS, VPN, AOVPN, Wireless, FTP , and other key network services.
  • Strong knowledge of virtualization technologies such as Hyper-V .
  • Leadership & Communication :
  • Experience in technical team leadership, mentoring, coaching , and building talent.
  • Excellent communication skills with the ability to write clear technical documentation .
  • The ability to translate complex technical issues into clearly understandable terms for non-technical stakeholders.
  • Excellent time management and organizational skills with the ability to prioritize tasks effectively.

    • Education

  • Graduate

    • Skills Required

    Technical Support, Daily Operations, Problem-solving, Windows Server, Tcp / ip, Network Protocols

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    Technical Support • Pune, Gurgaon / Gurugram