Customer Support (contract)

Job Title : Customer Support

Location State : Tamil Nadu

Location City : Chennai

Experience Required : 4 to 6 Year(s)

CTC Range : 3 to 4 LPA

Shift : US Shift

Work Mode : Onsite

Position Type : Contract

Openings : 2

Company Name : VARITE INDIA PRIVATE LIMITED

About The Client : A technology company specializing in solutions for diverse industries, including construction, agriculture, transportation, and geospatial. Their offerings include hardware and software solutions utilizing advanced technologies such as GPS, sensors, and communication tools to enhance efficiency and productivity. The products encompass precision technology for agriculture, construction project management tools, fleet management solutions, and geospatial software. With a global presence, the company has become a leader in applying technology to address complex challenges across various sectors, contributing to advancements in precision and productivity.

About The Job :

Hiring for Customer support

Essential Job Functions :

• Interacts with customers, company sales and / or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions.
• Receives customer requests and prepares documents / trouble tickets related to processing returns (RMA), servicing and exchanges.
• Updates databases with status of returned materials issues and accounts for returns inventory.
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
• Ensure service information accessible by sorting and filing documents / forms. May schedule field service repair calls.
• Handles requests for additional company materials.
• Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Qualifications :

High school Diploma / GED or Secondary Education completed

How to Apply : Interested candidates are invited to submit their resume using the apply online button on this job post.

Equal Opportunity Employer : VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Unlock Rewards : Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Exp Req - Referral Bonus

0 - 2 Yrs. - INR 5,000

2 - 6 Yrs. - INR 7,500

6 + Yrs. - INR 10,000

About VARITE : VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.