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Application Support Engineer
ConfidentialIndore30+ days ago
Job descriptionServiceNow Tools Administration Administer a ServiceNow instance, including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionaries, and catalog items. Configure workflows in the ServiceNow platform. Resolve ad hoc challenges, including break-fix issues. Work with release / version upgrades. Good understanding of the ServiceNow Development Platform, including ITSM, Custom Development, and ITOM. Exposure to complete ITSM / ITIL support processes, especially in areas of Service Design, Service Transition, and Service Operation. Experience with 3rd party integrations using REST and SOAP. Ability to identify gaps in IT operations and propose recommendations for improvement. Minimum of 5 years of experience supporting the administration and configuration development of the tool. Excellent written and verbal communication skills. Strong analytical, project management, and time-management skills. Strong problem-solving abilities. Teamwork and team-building skills. Bachelor's Degree in Computer Science, IT, Engineering, or a related field. Mandatory : Certified ServiceNow ITSM Fundamentals. Optional : Certified ServiceNow ITOM / GRC, ITAM.
Project Role Description :
Act as software detectives, providing a dynamic service by identifying and solving issues within multiple components of critical business systems.
Must Have Skills :
- ServiceNow IT Service Management
Good to Have Skills :
Job Requirements :
Key Responsibilities :
Technical Experience :
Professional Attributes :
Educational Qualification :
Additional Information :
Skills Required
Custom Development
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Application Support Engineer • Indore