International Customer Service Representative- Work from Office

Job description

Job Title : Customer Support Executive International Voice Process (Work from Office)

Location : Malad West, Mumbai

Shift Timing : 24x7 rotational shifts

Working Days : 5 days a week

Week Offs : 2 rotational weeks off

Job Overview

We are hiring dynamic and customer-oriented individuals for our International Voice Support team. This role involves handling customer queries from global clients via phone calls, ensuring high-quality service and satisfaction.

Key Responsibilities

• Manage inbound and outbound calls for international customers
• Provide prompt and accurate solutions to customer queries
• Maintain detailed call records and update CRM systems
• Meet performance metrics including call quality, resolution time, and customer satisfaction
• Collaborate with team members to improve service delivery

Eligibility Criteria

Perks & Benefits