International Customer Support

Key Responsibilities :

• Handle inbound and outbound calls from international customers.
• Respond to customer queries related to products, services, orders, or accounts.
• Provide real-time solutions in a professional and courteous manner.
• Log interactions accurately in CRM tools or internal systems.
• Escalate complex issues to the relevant team or supervisor.
• Meet defined service metrics such as response time, call quality, and customer satisfaction.
• Maintain confidentiality and follow company guidelines for data protection.

Eligibility Criteria :

Required Skills :

Skills Required

Inbound Calling, Outbound Calling, Crm, Problem-solving, Ms Office