Senior technical architect

A Service Now Solution Architect / Technical Architect is responsible for designing and delivering Service Now solutions to address specific business challenges. The Solution Architect focuses on projects or functional areas within the broader enterprise Service Now framework, crafting technical solutions that meet immediate needs while fitting seamlessly into the organization’s IT ecosystem. They are responsible for the overall architecture, design, and integrity of Service Now applications under their purview – including enhancements to existing modules and the development of new capabilities on the platform. Working closely with stakeholders and technical teams, the Solution Architect ensures that Service Now solutions are delivered following best practices, are scalable and secure, and deliver value to end-users. Key Responsibilities Requirements Analysis & Solution Design : Engage with business stakeholders to gather requirements and understand objectives. Translate business needs into technical designs and architecture for Service Now solutions, producing design documents or blueprints that outline how the solution will be implemented on the platform. End-to-End Architecture : Own the overall Service Now solution architecture for assigned projects or modules. This includes designing data models, workflows, and integrations for new Service Now implementations or enhancements, while ensuring compatibility with existing platform configurations and enterprise architecture standards. Module Implementation : Lead the configuration and customization of Service Now modules (e.g. ITSM, ITOM, HRSD, CSM, etc.) to meet requirements. Oversee the development of features such as forms, workflows, business rules, client scripts, and UI pages, ensuring they are built according to best practices and are maintainable. Integration & Data Management : Design and implement integrations between Service Now and other systems (such as identity management, ERP, CRM, monitoring tools). Utilize integration tools and APIs (REST / SOAP, Integration Hub, MID Server) to enable data exchange and ensure the Service Now solution fits into the broader IT landscape without silos. Technical Leadership in Projects : Act as the technical lead for Service Now implementation teams. Provide guidance to developers and administrators, resolve design questions, and make decisions on trade-offs. Ensure that the build / configuration aligns with the approved architecture and that quality standards are met through code reviews and testing oversight. Testing & Quality Assurance : Collaborate with QA teams and end-users to develop test plans for Service Now solutions. Participate in system testing and user acceptance testing, verifying that the solution meets functional requirements and performance expectations. Address any defects or issues in the design by adjusting configurations or recommending improvements. Deployment & Support Transition : Plan and coordinate go-live activities for new Service Now features or modules, ensuring minimal disruption to business operations. Create documentation (architecture docs, configuration guides, support playbooks) for the implemented solutions. Conduct knowledge