Customer Support Specialist

Company Description

EleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth.

Role Description

This is a full-time on-site role as a Customer Delight Representative located in Mumbai. The Customer Delight Representative will be responsible for ensuring customer satisfaction, providing customer support, effective communication with customers, delivering exceptional customer service, and enhancing the overall customer experience.

Qualifications

Customer Satisfaction, Customer Support, and Customer Service skills

Strong communication and interpersonal skills

Experience in enhancing customer experience

Ability to effectively resolve customer inquiries and issues

Experience working in customer-facing roles

Ability to work in a fast-paced environment

Strong problem-solving skills

Knowledge of toy industry or child development is a plus