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Senior DS Prompt Engineer

Senior DS Prompt Engineer

FedExnew delhi, delhi, in
6 days ago
Job description

What your main responsibilities are

Role Overview : Skilled and passionate GenAI Prompt Engineer to join our Customer Experience Analytics team. The ideal candidate will be responsible for designing inputs for AI tools that produce optimal outputs, with a focus on improving customer experience through data driven insights and innovative product development.

What you’ll be working on

  • Design and develop prompts for various applications, including text generation, translation, question answering, and creative writing.
  • Collaborate with cross-functional teams to understand user needs and translate them into effective prompts.
  • Analyze and iterate on prompts based on performance metrics and user feedback to ensure high-quality outputs.
  • Conduct experiments and research to test new prompting techniques and optimize existing workflows.
  • Stay up to date on the latest advancements in natural language processing (NLP) and AI and apply those insights to your work.
  • Document and communicate your work clearly and concisely to technical and non technical audiences.
  • Support business, operations, and leadership by providing actionable insights derived from AI-generated prompts.
  • Assist in the development of customer-facing products aimed at enhancing the quality of virtual assistant interactions with customers.
  • Focus on improving Turnaround Time on report development and dissemination of important insights.
  • Contribute to FedEx's digital adoption strategy by leveraging AI technologies to reduce customer calls and enhance self-service capabilities.
  • Continuously evaluate and refine AI prompt designs to optimize performance and customer satisfaction.

What we are looking for

  • Bachelor’s degree in computer science, linguistics, writing, or a related field.
  • Proficiency in programming languages such as Python and experience with relevant libraries and frameworks.
  • At least 2 years of proven experience in prompt engineering or a related role in the AI and Chatbots domain
  • Strong analytical skills with the ability to translate complex data into actionable insights.
  • Experience working with large datasets and data visualization tools.
  • Excellent communication and collaboration skills.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Min. experience : 4+ years
  • What you'll bring to the team

    Collaboration, quality work, commercial acumen, leading on projects with minimum guidance, willingness to learn and grow.

    Analytical Skills, Accuracy & Attention to Detail, Planning & Organizing Skills, Influencing & Persuasion Skills, Presentation Skills

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    Senior Engineer • new delhi, delhi, in

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