ITSM, Integration and HRSD

About Company :

Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.

Job Title : ITSM, Integration and HRSD

Location : (Pan India)-Bangalore (Global village Tech Park) / Hyderabad (Rai Durg) / Mumbai (Powai / Mahape) / Chennai (DLF IT Park) / Pune (Shivajinagar) / Noida (Candor Techspace, Industrial Area) / Gurgaon (Ambience Island, DLF Phase 3) / Kolkata (Merlin Infinite, Salt Lake Electronics Complex)

Experience : 10 to 15 Years

Employment Type : Contract to Hire

Work Mode : Hybrid

Notice Period : Immediate Joiners Only

Job Description :

8 - 10 years working with ServiceNow platform in enterprise-wide, multi-tier ServiceNow production environment

• Design, develop, and implement integrations between ServiceNow and third-party systems using REST / SOAP APIs, IntegrationHub, MID Server, and third-party connectors .
• Develop custom APIs and maintain seamless data exchange between ServiceNow and external applications.
• Ensure integrations align with best practices, security standards, and compliance requirements
• Workflow Automation Customization :
• Utilize ServiceNow AppEngine and Creator Studio to build custom applications, automate workflows, and enhance business processes .
• Customize and configure ServiceNow modules , including Incident Management, Change Management, Service Catalog, and CMDB , to align with business requirements.
• Design and implement automated workflows to minimize manual effort and improve process efficiency .
• Data Management Optimization :
• Analyze, map, and transform data between ServiceNow and external platforms , ensuring data accuracy, integrity, and consistency .
• Optimize integrations for performance, scalability, and reliability .
• Testing, Documentation Continuous Improvement :
• Conduct thorough testing and validation of integrations and workflows, resolving defects promptly.
• Prepare and maintain technical documentation for integrations, custom applications, and workflows.
• Stay updated with the latest ServiceNow features, integration capabilities, and automation tools to drive continuous improvement
• Hands-on experience in implementing HRSD & Integrtion, Employee workflow modules, Employee life cycle journey.
• Client and Server APIs i.e. GlideDialogWindow, GlideForm, GlideAggregate, Glide Record, etc
• Mainline Certifications would be added advantage :
• ServiceNow Administration certification
• ServiceNow Implementation Specialist Certification
• ServiceNow Certified Application developer
• Certified Implementation Specialist – Human Resources