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Team Lead | International Voice | Assistant Manager
ConfidentialMumbai City, Navi Mumbai, Mumbai30+ days ago
Job descriptionLead and motivate a team of international voice associates to achieve performance targets. Monitor and manage key operational metrics such as attrition, shrinkage, CSAT, and SLA. Provide regular coaching and feedback to team members to enhance their performance and development. Handle escalated customer issues and provide effective resolutions. Ensure adherence to company policies, procedures, and quality standards. Collaborate with other departments to drive continuous improvement initiatives. Opportunity to work in a fast-paced, international work environment.
Hiresquad Resources is seeking an experienced Team Lead / Assistant Manager for an International Voice process. If you are currently a Team Leader in an International BPO and possess strong operational management skills, including handling attrition, shrinkage, CSAT, and SLA, we invite you to lead a dynamic team.
What We're Looking For
- Current Role : Must be currently working as a Team Leader on papers in an International Voice process .
- BPO Experience : Overall 3+ years in BPO / Contact Center domain is a must.
- Team Handling Expertise : Should have hands-on experience in Team Handling , specifically managing metrics like Attrition, Shrinkage, CSAT, and SLA Management .
- Communication : Excellent Communication Skills are essential.
- Shift Flexibility : Willingness to work in Rotational US Shifts .
- Availability : Immediate Joiners or candidates with a maximum of 1-month notice period are preferred.
Key Responsibilities (Implied from the role)
Perks & Benefits
Interested candidates can share their resume with HR Ankita at [HIDDEN TEXT] or call 8840819455.
Skills Required
International Bpo, Performance Management, Leadership Skills, Communication Skills, operational activities , Organizational Skills
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Team Lead • Mumbai City, Navi Mumbai, Mumbai