Talent.com
This job offer is not available in your country.
Bhima Jewellers - Branch Manager

Bhima Jewellers - Branch Manager

Bhima JewellersBangalore, India
14 days ago
Job description

Job Summary

The Branch Manager is responsible for the efficient management of day-to-day branch operations, ensuring achievement of branch sales targets and delivering a consistent customer experience. The role also involves overseeing inventory, team management, customer service excellence, and promotional initiatives while adhering to company standards and compliance requirements.

1. Branch Operations Planning & Management

  • Ensure timely showroom opening and readiness.
  • Supervise cash / credit / debit transactions and stock verification.
  • Conduct daily morning meetings to review targets.
  • Monitor branch functioning in line with SOPs and security protocols.
  • Maintain showroom ambience and upkeep.
  • KPI : Adherence to budget, SOP compliance, achievement of branch sales targets.

2. Reporting & Documentation

  • Submit daily, weekly, and monthly reports (sales, accounts, reconciliation, stock).
  • Review stock replenishment reports and recommend orders.
  • Ensure accurate maintenance of accounts, vouchers, and registers.
  • KPI : Timely and accurate submission of reports.

    • 3. Customer Experience Management

  • Ensure an exceptional customer experience throughout the sales process.
  • Build strong relationships with high-value customers.
  • Handle complaints, escalations, and ensure quick resolution.
  • Collect and share customer feedback with the Production / Design team.
  • KPI : High customer satisfaction ratings, reduced turnaround time in complaint resolution.

    • 4. Inventory Management

  • Maintain optimum stock levels across product categories.
  • Conduct physical stock verification and old gold management.
  • Liaise with production and purchase teams for replenishment.
  • Track custom orders and ensure timely delivery.
  • KPI : Optimum stock levels, zero lapses in gold / repairs / custom orders.

    • 5 . Branch Marketing, Advertising & Promotions

  • Study competitor promotions and suggest new strategies.
  • Plan and execute local marketing campaigns during festivals / events.
  • Promote and achieve Gold Tree scheme targets.
  • Represent Bhima at customer / community functions.
  • KPI : Timely execution of marketing activities, achievement of Gold Tree scheme targets.

    • 6. Team Management

  • Communicate monthly targets and motivate the team.
  • Monitor staff grooming, punctuality, and discipline.
  • Provide training on product knowledge and customer service.
  • Conduct regular performance reviews and ensure retention.
  • KPI : Employee retention and engagement, enhanced customer handling and product knowledge.

    • (ref : iimjobs.com)

    Create a job alert for this search

    Branch Manager • Bangalore, India