Program Outreach Specialist

Job Title : Sales Executive / Program Advisor-NICMAR Digital Education

Function : Sales & Business Development

Location : Mumbai

Reports to position : Head B2C Sales

Team Management Role : No

Job Purpose :

The Sales Executive / Program Advisor at NICMAR Digital Education will be responsible for executing the B2C sales strategy, managing customer interactions, and driving enrollments. This role requires a proactive approach in reaching out to potential students, engaging them effectively, and converting inquiries into enrollments.

Job Outline :

• Engage prospective students through inbound and outbound calls, providing detailed program information and resolving queries.
• Conduct follow-ups proactively to ensure maximum lead conversion and enrollment.
• Work closely with the sales leadership to meet and exceed individual sales targets and KPIs.
• Record and update customer interactions systematically using CRM tools.
• Support marketing initiatives by actively participating in promotional campaigns, webinars, and events.
• Provide feedback based on customer interactions to enhance sales strategies and program offerings.
• Ensure a customer-centric approach to deliveran outstanding enrolment experience.
• Continuously improve sales skillsand product knowledgethrough ongoing training and development sessions.

Job Specification :

Knowledge / Education :

Specific Skills :

Desirable Experience :

Job Interface / Relationships :

Internal :

Key Responsibilities (% Time Spent) :

Key Result Area - KPI Measures :

Additional Input :