Technical Support SpecialistCOMPUNNEL TECHNOLOGY INDIA PRIVATE LIMITED • Republic Of India, IN
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Technical Support Specialist
COMPUNNEL TECHNOLOGY INDIA PRIVATE LIMITED • Republic Of India, IN
2 days ago
Job descriptionValid Red Hat Certified System Administrator (RHCSA) certification Minimum 2+ years of technical support experience involving Red Hat technologies Global customer exposure through written, verbal, and live chat communication Experience managing customer escalations via chats, tickets, and calls Understand and troubleshoot user queries within the defined TAT Provide technical assistance to learners (internal & customers) for Red Hat Online Learning Support instructors with lab environments during virtual trainings Collaborate with Red Hat training teams to resolve learner issues Perform QA testing on the training platform for new feature releases Maintain accurate documentation and contribute to process repository Propose and define process improvements Perform root cause analysis for recurring issues Log Jiras with complete documentation for reproducible issues requiring curriculum intervention Adhere to communication procedures, guidelines, and policies Deliver excellent customer satisfaction and uphold Red Hat’s brand image
Technical Support Specialist-RHCSA
Location : Noida (Compunnel Office)
Experience Range : – Minimum 3 years
Budget : – 7 LPA
Mode : - FTE
Education Qualifications / Certifications
- RHCSA (Mandatory)
Job Description :
Work Experience & Skills Required
Responsibilities
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Technical Support Specialist • Republic Of India, IN
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