ECommerce Operations Lead

Company Description

My Pahadi Dukan is a health and wellness D2C Brand and Marketplace featuring products from communities and small enterprises from the mountains. Our focus is on offering unique and high-quality Himalayan products to a global audience.

Role Description

We are looking for a detail-oriented and proactive E-commerce Manager who will manage the end-to-end operations of our online sales. The role requires hands-on experience with order booking, shipment creation, tracking, and returns management across multiple dashboards like Shiprocket, Shipturtle, Amazon, Shopify, and other partner platforms.

This person will ensure smooth, timely, and error-free order fulfilment while working with our customer happiness team to ensure an exceptional customer experience.

Honesty, integrity, attention to detail and good communication skills are essential for this role.

Reports directly to the Founder of My Pahadi Dukan.

Key Responsibilities :

Order Management and Fulfilment :

• Process and book orders daily across our website and Amazon
• Generate shipping labels, schedule pickups, track shipments, and ensure on-time deliveries.
• Manage bulk order uploads and multi-channel order syncing.
• Monitor NDR (non-delivery reports), coordinate reattempts, and reduce RTO (return-to-origin).

Online Inventory and Warehouse Coordination :

Daily reporting and tracking :

Marketplace coordination :

Required Skills :

Preferred Qualifications :

We work 6 days a week, Mon-Sat (Onsite - Bahadurgarh, HR)