Team Lead - Data Operations - Automation & Transitions

Your Team Responsibilities

POSITION OVERVIEW – Senior Associate

Role & Responsibilities

Build a high-performing team by recruiting, onboarding, coaching, and continuously developing talent.

Manage staff and functional activities to achieve team goals aligned with organizational objectives.

Ensure productivity, data quality, and SLA compliance through rigorous performance oversight

Evaluate and implement industry leading QA practices on both data and content, re-engineer quality assurance and quality control processes including working on effectively tracking and reporting quality improvements.

Undertake projects to improve the data workflow, QA processes, Vendor data onboarding and ensure that these are executed in line with the transformation program

Evaluate re-engineering opportunities by analyzing existing processes and systematically identify manual / off-system tasks and processes bottlenecks, create process maps as specifications for BA / IT and drive them.

Lead the data transformation working the Data Operations teams in Manila / Mumbai & collaboration with BA / Project Management, Technology & Data Science teams.

Strong data analysis skills with the ability to interpret large datasets and identify anomalies, report data trends and patterns.

Participate and shape discussions on scaling & transforming operations, process changes, business priorities and client expectations

Identify opportunities of leveraging ML / NLP for unstructured data extraction, quality enhancement

Lead projects involving new data onboarding and ensure all new data sourcing is in-line with data transformation agenda

Drive strategic planning and goal setting while fostering upskilling and career growth opportunities for the team.

Your Key Responsibilities

• People Management :
• Focus on training pool of Juniors, and setting up of team workflows, process to detect data quality issues, metrics and KPIs.
• Consistent touch on Team members progress and helping team to acquire right level of trainings and skills.
• Develop Training plan and module that helps training new joiners and backfills.
• Delivery :
• Deliver quality assured data (financial / non-financial) as per agreed daily SLAs
• Work with internal stakeholders and downstream teams on meeting Service Level Agreements (SLA) on data Quality Assurance (accuracy, completeness, and timeliness).
• Create and implement the appropriate metrics on deliverables to the stakeholders and always ensure the agreed SLA is met.
• Process Improvement :
• Create new process metrics, KPI and scorecard.
• Can independently manage the deliverables and stakeholders' expectations.
• Lead team Quality improvements by analyzing existing process and focus on areas for improvement, automation applying Lean Six Sigma, Balanced Scorecard, and other TQM approaches.
• Focused on process improvements including elimination of redundancies, brainstorming the process improvements ideas and partner with the engineering teams to improvise the current state of work.
• Work schedules is in India time zone could extend into EMEA hours for meetings
• Adaptability and flexibility to work in a fast paced and changing environment
• Ability to work within a team-oriented environment across hierarchies, functions and geographies
• Ability to communicate with various internal and external parties globally.
• Intent in automation and carry supporting skills like advanced excel knowledge, building dashboard using PowerBI, and automation through Jupyter / Python notebooks etc.
• Have high interests to learn new things and willingness to take and deliver challenging work.

Good To Have

Necessary Skills And Qualifications

Your skills and experience that will help you excel

10+ years of experience in Operations / Team Management, Process Optimization, Project & Change Management.

5+ years of people management experience, including leading teams and driving performance.

Analytical skills and strong attention to details - Should have keen interest in analyzing data, process flows and quality focused

It is an added advantage for the exposure of using tools such as Python / SQL etc. - Demonstrated experience in improving process / Automation through applications of Python / ML / RPA or showing interest in learning and scale.

Should have very good hands-on skills working with advanced excel features and exposure to visualization tools such as PowerBI would be an advantage.

Self-starter and self-motivated, must be solutions focused and could work in unstructured environments

Comfortable working in a team environment across hierarchies, functions and geographies

Should have experience of working in Financial / technology / Business Analysis domain

Strong financial services knowledge and experience; good to have exposure to ESG, Private Assets would be added advantage

About MSCI

What we offer you

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [HIDDEN TEXT] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs / Resumes. Please do not forward CVs / Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs / Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com

Skills Required

Powerbi, Data Analysis, Advanced Excel, Process Improvement, Quality Assurance, Python, Sql