Senior Front Desk Executive

Job description

Campany : advanced hair studio

Position : Senior Front Desk Executive

Experience : Minimum 5+ years

Locations : Hyderabad, Bangalore, Gurugram, Chennai

About Advanced Hair Studio :

Advanced Hair Studio is a leading provider of hair restoration and care services, offering

customized solutions that help people regain their confidence. We are looking for an experienced

Senior Front Desk Executive to join our team in providing exceptional service to our clients and

visitors. If you are someone with a passion for customer service and have prior experience in a

senior front desk role, we encourage you to apply.

Key Responsibilities :

Client Handling : Greet and assist clients in a warm, welcoming, and professional

manner, ensuring a positive experience from the moment they enter the studio.

Appointment Scheduling : Manage client appointments, ensuring that all bookings are

accurately recorded and updated.

Telephone Etiquette : Handle incoming calls professionally, addressing client queries,

taking messages, and directing calls as necessary.

Administrative Support : Handle daily administrative tasks including managing the front

desk area, maintaining records, updating databases, and ensuring office supplies are

stocked.

Coordination with Team : Liaise with other departments to ensure smooth and efficient

operations, including the coordination of appointments and client requirements with the

service team.

Client Communication : Ensure that clients receive necessary information regarding

services, treatments, and promotions. Provide follow-up communication as required.

Cash Handling and Billing : Process payments, issue receipts, and manage billing

inquiries.

Maintaining Cleanliness : Ensure the front desk area and reception area are tidy and

presentable at all times.

Problem Solving : Address and resolve client complaints or concerns with

professionalism and courtesy.

Confidentiality : Handle sensitive client information with the utmost discretion and

professionalism.

Requirements :

Experience : Minimum 5+ years of experience in a front desk or receptionist role,

preferably in the healthcare, beauty, or wellness industry.

Communication Skills : Excellent verbal and written communication skills in English

and local language.

Personality : A friendly, approachable, and professional demeanor with strong

interpersonal skills.

Organizational Skills : Ability to multitask, stay organized, and manage time effectively.

Tech-Savvy : Comfortable with using computer systems, software for scheduling, and

basic office equipment.

Team Player : Ability to work collaboratively with colleagues and other departments.

Customer-Centric : Strong focus on customer service, with the ability to handle stressful

situations calmly and efficiently.

For more details about Advanced Hair Studio, visit :