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Position title Senior Customer Success Manager SearchUnify

Position title Senior Customer Success Manager SearchUnify

ConfidentialPanchkula, India
11 days ago
Job description

Position title

Senior Customer Success Manager SearchUnify

Panchkula, India - Date Posted

July 24, 2025

Description

Were looking for a Senior Customer Success Manager to lead customer engagement, retention, and growth for SearchUnify, our AI-powered enterprise search platform. This role is critical in ensuring our customers achieve long-term value, maximize product adoption, and grow with us.

If youre passionate about building strong customer relationships, have a background in SaaS or technical client-facing roles, and thrive in fast-paced environmentsthis is the opportunity for you.

Skills Key Skills

  • 7 years of experience in Customer Success, Sales, or Account Management.
  • Strong understanding of B2B SaaS and enterprise support platforms.
  • Excellent communication and relationship-building skills.
  • Ability to manage renewals, upsell opportunities, and cross-functional coordination.
  • Strong problem-solving mindset with experience handling escalations.
  • Detail-oriented and results-driven, with a customer-first approach.
  • Technical background or familiarity with enterprise software preferred.

Responsibilities Roles and Responsibilities

  • Act as the primary advocate for assigned accounts, ensuring a consistent, value-driven experience.
  • Own and manage account renewals, upselling, and reporting metrics.
  • Collaborate with delivery teams to ensure timely, high-quality implementations.
  • Maintain strong customer relationships, driving satisfaction and loyalty.
  • Understand client goals, align platform capabilities, and ensure value realization.
  • Coordinate with internal stakeholders including product, engineering, and support.
  • Track account health, proactively address risks, and identify growth opportunities.
  • Drive customer transformation and engagement through strategic touchpoints.

    • Application

    Position : Senior Customer Success Manager SearchUnify

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    Contacts

    Email : [HIDDEN TEXT]

    Address

    HSIIDC Technology Park, Plot No 19, Sector 22, 134104, Panchkula, Haryana, India

    Skills Required

    Customer Success, Sales, Account Management

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