Data Analyst

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in , Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at .As a data analyst you will be responsible for collecting processes and performing statistical analysis of data, which will have an important role to play on the decision making within Datto. You will be working cross functionally, across multiple platforms in a fast paced environment, which will provide you with exposure to new tools, technologies and business processes. This is an opportunity to build the data strategy for the world’s leading provider of cloud-based, software and technology solutions, delivered by Managed Service Providers. We’re a fast growing company and it’s an exciting time to join us! Key responsibilities :

• Develops breadth of expertise across business domain and is able to navigate company’s data warehouse
• Ensures data integrity and analyzes business performance using data across data sources
• Identify relationships between product experiences and post-purchase customer support
• Synthesize and way-find to the appropriate data from client survey data, case management data, saleforce etc and quickly understand their synergies, potential and limitations
• Explore unstructured (open-ended text / speech) and structured (surveys) data
• Create and maintain custom dashboards and deliver analysis focused on in-market product sentiment and post-care support that jointly tell a holistic story of the customer journey
• Document and measure progress and business performance against project outcomes and goals to ensure experience gaps have been resolved and the customer journey is improved
• Use your insights to ‘show and tell’ relevant customer journey stories drawn from data that provide a clear view of consumer trends, improvement areas and assist in decision making
• Interpret and communicate complex ideas and findings into meaningful insights easily understood by audiences of varying levels of seniority and analytical understanding

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