Senior Travel Consultant (Sales) Packages & Cruises
Company : Spring Travels Surrey
Location : Remote
Employment Type : Full-time
About Us
Spring Travels is a trusted travel agency based in Surrey, BC. We specialize in helping Canadians book vacations, packages, and cruises, with a growing focus on Caribbean and US cruise holidays originating from Vancouver and Toronto. Our mission is to provide seamless, value-driven travel experiences backed by expert service.
The Opportunity
We are looking for a Senior Travel Consultant with proven experience in selling vacation packages and cruises. The successful candidate must be proficient with Canadian package booking platforms and have strong sales skills.
This is a sales-focused role; you’ll be advising clients on Caribbean destinations, US cruises, and air-inclusive packages while consistently achieving revenue goals.
Key Responsibilities
- Handle inbound calls, chats, and online inquiries in a professional manner
- Sell Caribbean and US cruise vacations departing from Canada (YVR, YYZ, YUL, etc.)
- Build and manage bookings through Softvoyage, Sirev, TravelBrands, WestJet Vacations, Air Canada Vacations, and other platforms
- Recommend and upsell air + cruise bundles, hotels, excursions, and cabin upgrades
- Meet or exceed monthly sales and conversion targets
- Deliver excellent customer service and resolve client concerns promptly
- Stay current on cruise line promotions, supplier incentives, and industry trends
Required Qualifications
3+ years of experience in a retail or wholesale travel agencyStrong sales background in packages and / or cruise holidaysProficiency with Canadian package platforms : Softvoyage, Sirev, TravelBrands, WestJet Vacations, Air Canada Vacations (mandatory)Excellent communication, organizational, and client service skillsKnowledge of Caribbean destinations and US cruise portsAbility to work independently in a remote environment with Canadian business hoursPreferred Qualifications
Familiarity with group bookings and cruise group salesCruise-specific training or certifications (e.g., CLIA, cruise line academies)Experience building complex itineraries combining air, cruise, and land packagesWhat We Offer
100% remote workCompetitive base salary + commission and supplier incentivesSupportive, collaborative team cultureOngoing professional development and trainingHow to Apply
Please send the following to jobs@springtravels.ca with the subject line : Senior Travel Consultant – Packages & Cruises (Remote) :
1. Resume – highlighting your sales achievements and platform knowledge
2. Cover Letter – describing your cruise / package sales experience
3. Short Video (2–3 minutes) – introduce yourself and show us :
Why you are the right candidateYour experience with Softvoyage, Sirev, and other Canadian platformsHow you approach upselling (e.g., moving a client from an inside cabin to a balcony)Your style of customer service and client relationship buildingThe video doesn’t need to be polished, just clear enough so we can see how you communicate and present yourself.