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Senior Manager, Go Live

Senior Manager, Go Live

ConfidentialPune
20 days ago
Job description
  • Customer Success Implementation :  You will have to provide technical solutions to customer challenges and lead complex implementations involving Avalara products, including ERP, POS, and eCommerce platforms.
  • Leadership Best Practices :  You will guide customers through best practices, fostering a culture of excellence and zero defects.
  • Cross-Functional Collaboration :  You will have to work with Product Management, Sales, and Customer Success to streamline onboarding and develop implementation strategies.
  • Technical Oversight :  You will assist with testing plans, technical architecture reviews, and ERP integration to meet GoLive requirements.
  • Continuous Improvement :  You will support internal initiatives to drive Avalaras mission forward.

    • Skills Qualifications :

    • You should have experience in managing tech-based product implementations focused on customer satisfaction and profitability.
    • You should have strong technical and analytical skills, including code review and adherence to standards.
    • You should have experience in accounting, tax processes, and ERP / eCommerce solutions.
    • You should have strong leadership and problem-solving skills.
    • You should possess an ability to manage multiple priorities in a fast-paced environment.
    • Flexibility to work night shifts on a rotational basis.

      • What You ll Need to be Successful

    • Education-   BE, MCA, MCS, Graduate with 10+ years of experience.
    • Strong knowledge of ERPs, Web Services, and APIs
    • Experience with IIS (Internet Information Services) for webserver connections and configurations
    • Experience with application / ERP configuration
    • Familiar with automating GL processes using UI Path
    • Experience with applications like FinancialForce, Gong, and other related technologies

      • Good-to-Have :

    • Strong understanding of accounting and tax processes
    • SaaS implementation experience
    • Knowledge of Sales and Use Tax, including VAT and GST
    • Hands-on experience with source control (GitHub), JIRA (bug tracking), Salesforce, Gainsight
    • Ability to install and configure ERPs
    • Experience with multiple ERP and e-commerce solutions, especially in sales order / invoicing processes

      • Skills Required

      Customer Success, Leadership, Saas, Erp Implementation, Web Services

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