Supervisor, Operations Excellence [T500-20318]

About McDonald’s :

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Job Title : Cloud Administrator

Company Description :

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description :

We’re looking for an experienced Cloud Administrator to manage and support our Oracle Cloud Infrastructure (OCI) environment. This role is essential in ensuring the stability, security, and performance of our cloud-based platforms and services. You will work across infrastructure, PaaS, SaaS and integration layers, enabling scalable operations and seamless support.

Responsibilities & Accountabilities :

The role expects the resource to perform the following functions :

• Monitor infrastructure health, capacity, and utilization using OCI monitoring tools and dashboards.
• Proactively monitor Oracle Cloud maintenance events and plan for service windows to minimize downtime.
• Implement and enforce cloud security best practices, including patching, identity controls, and encryption configurations.
• Monitor operating system expiry, server logs, and patch compliance in all environments (DEV, TEST, PROD).
• Collaborate with Oracle Support for issue resolution, service requests (SRs), and change implementations.
• Follow and enforce established ITIL processes for Incident, Change, and Problem Management.
• Track and manage tasks using service management tools (e.g., Jira, ServiceNow).
• Maintain detailed documentation for all configurations, procedures, and architectural changes.
• Understand and align with the Software Development Life Cycle (SDLC) in relation to deployments, migrations, and enhancements.
• Provide regular status updates on system health, incidents, and upcoming maintenance.
• Work cross-functionally with infrastructure, application, and security teams to support cloud-based solutions.
• Work closely with internal compliance teams to meet ITGC / SOX / Security audit requirements.

Qualifications :

Basic Qualifications :

Preferred Qualifications :