Customer Support Executive

Customer Support Executive (Email, WhatsApp & Voice)

Location : Thrissur, Kerala

Company : Linen Trail – India’s Quiet Luxury Linen Label

About the Role :

We’re looking for a Customer Support Executive who can deliver exceptional service across Email, WhatsApp, and Voice . You’ll be the first point of contact for our customers helping them with orders, queries, and recommendations while maintaining the premium experience that defines Linen Trail.

Responsibilities :

• Manage daily customer communication across Email, WhatsApp, and voice calls.
• Resolve order-related queries, exchange / refund requests, and shipping updates.
• Drive conversions by helping customers make confident purchase decisions.
• Collaborate with operations and marketing teams to ensure smooth post-purchase experiences.
• Maintain CRM hygiene and daily logs of interactions.

Requirements :

Compensation :

💼 CTC : ₹3,00,000 per annum

🎯 Incentives : Performance-based variable pay linked to conversion and satisfaction metrics

Why Join Us :