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Sr NOC Engineer

Sr NOC Engineer

SRS Consulting IncPune, Maharashtra, India
16 hours ago
Job description

Hello,

We are hiring for " Sr NOC Engineer ".

Exp : 6+ Years

Locations : Bangalore

Notice Period : Immediate joiners(notice period served or serving candidate)

NOTE : We are looking for Immediate joiners(notice period served or serving candidate)

Apply only If you are Immediate joiners(notice period served or serving candidate)

Apply only if you are having 6+Years of relevant experience as per the JD.

Job description :

Key Responsibilities :

Monitoring & Incident Response :

  • Continuously monitor network devices, links, and critical services using approved monitoring tools.
  • Respond promptly to alerts, alarms, and incidents, ensuring timely triage and resolution as per defined SLAs.
  • Identify recurring issues and document resolution steps for knowledge base enhancement.

Escalation & Coordination :

  • Escalate unresolved or complex issues to L2 / L3 teams in accordance with defined SOPs and escalation matrix.
  • Coordinate with service providers, vendors, and internal IT / network teams for incident follow-up, RFO (Root Cause Analysis), and service restoration.

    • Operational Health Checks :

  • Perform routine and scheduled health checks on routers, switches, firewalls, load balancers, and wireless controllers following defined SOP checklists.
  • Record performance metrics and anomalies in daily logs and report deviations to network leads.

    • Documentation & Compliance :

  • Maintain incident, request, and change records in ITSM tools (e.g., ServiceNow, Remedy).
  • Update runbooks, SOPs, and KB articles to reflect current operational practices.
  • Adhere to defined security and compliance policies during troubleshooting and configuration tasks.

    • Required Skills & Experience :

  • Bachelor’s degree in Computer Science, Information Technology, or related discipline.
  • 6+ years of experience in Network Operations or equivalent NOC environment.
  • Strong understanding of networking fundamentals (TCP / IP, VLANs, routing, switching).
  • Experience with Cisco, Juniper, or equivalent network devices.
  • Familiarity with monitoring and ticketing tools.
  • Basic troubleshooting of VPNs, firewalls, and wireless access points.
  • Good communication and coordination skills with cross-functional teams.
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    Noc Engineer • Pune, Maharashtra, India