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Technical Support Specialist

Technical Support Specialist

CareerXperts ConsultingSalem,Tamil Nadu, IN
30+ days ago
Job description

We’re seeking a Technical Support Specialist who can provide fast, effective, and friendly support to our clients or internal teams. You will troubleshoot technical issues, guide users through solutions, and ensure a smooth, positive experience at every touchpoint.

Key Responsibilities

  • Serve as the first point of contact for technical support requests via email, chat, or phone.
  • Diagnose and troubleshoot software, hardware, and network issues.
  • Provide step-by-step guidance to resolve technical problems efficiently.
  • Document support requests, solutions, and best practices in the knowledge base.
  • Collaborate with engineering and product teams to escalate and resolve complex issues.
  • Identify recurring problems and suggest improvements to systems, processes, or products.
  • Ensure timely follow-ups and maintain high standards of customer satisfaction.

What You Bring

  • 2–5 years of experience in technical support, IT helpdesk, or a similar role.
  • Strong troubleshooting skills across software, hardware, and networking.
  • Excellent written and verbal communication skills.
  • Ability to handle multiple issues simultaneously and prioritize effectively.
  • Familiarity with support ticketing systems and remote support tools.
  • A problem-solving mindset with patience and empathy for end-users.
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    Technical Support Specialist • Salem,Tamil Nadu, IN

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