MSS Engineer L2

Careers » Current Openings » MSS Engineer L2

Role :

As a MSS Engineer you will be responsible for the delivery of Security Management and Monitoring services to clients world-wide. The MSS Engineer will be performing activities such as ensuring availability and logging consistency of customer security. Also, at the same time you have to work with your colleagues to ensure there is unanimous understanding of the project deliverables and meet required timelines.

Job Description :

• Analyse daily scan results and identify inconsistencies if any in both scan results and report.
• Executive Client Support for an in-house information Security product
• Perform analytical and logical troubleshoots of an issue reported.
• Create, maintenance and manage support tickets.
• Understand customer queries and take appropriate remedial actions. Identify and delegate queries which need to be probed further by the development team.
• Summarize and document test results daily. Prepare monthly dashboards.
• SaaS administration support
• Work in emergency situations related to downtimes, Application and system upgrades and critical incidents.
• Work closely with customers to ensure customer satisfaction.
• Effective, polished interaction with customers to gather information quickly, explain customer responsibilities in resolving the issue communicate next steps and status and inspire confidence.
• Handle and solve the escalations given by associate engineers in the team.
• Manage shifts and coordinate between different teams in resolution of issues and tasks.
• Train the L1 engineers and provide support as and when needed.
• Work in 24x7 shifts as well as be flexible to cover shift when needed.

Technical Skills :

Candidate Profile :