Service Delivery - Associate Manager [10 / 10 / 2025]

Position Title - Associate Manager - Global Services Delivery

Location - Bangalore / Mohali

Shift : Rotational

Position Overview :

In a projectized organizational structure, the Associate Manager - Services Delivery is responsible for the successful execution of IT service projects while also overseeing and managing project-based teams. This role combines leadership in project delivery management responsibilities, fostering a high-performance culture and ensuring teams are engaged, skilled, and aligned with project and organizational objectives.

Key Responsibilities :

Delivery Management :

• Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
• Define project objectives, deliverables, and success criteria while managing project lifecycles.
• Track and report project progress using standardized dashboards and KPIs.

SLA and KPI Management :

Customer Relationship Management :

Operational Efficiency :

Resource Management :

Risk and Issue Management :

Change and Transformation Management :

Governance and Compliance for Projects :

Delivery Financial Management :

Continuous Improvement :

Qualifications :

1. Greater than 8 Years in Service delivery in EUC, Networking and similar role in IT Managed services.

2. Proven experience in managing projectized environments, IT service delivery, and people management.

3. Demonstrated success in leading and developing diverse teams.

Skills :

Key Competencies :

Work Environment :