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IT Service Delivery Manager - Cognizant

IT Service Delivery Manager - Cognizant

CognizantIN
16 hours ago
Job description

Engagement Delivery Leader – Data Centre & Cloud Operations

Location : Hyderabad

Experience : 15+ years

Employment Type : Full-time

Role Overview

We are seeking a seasoned Engagement Delivery Leader to manage and govern end-to-end delivery across multiple technology towers within the Cloud & Infrastructure Services Operating Model , focusing on Full Stack Operations . This role ensures operational excellence, resource optimisation, and strategic alignment with enterprise IT objectives while leading global teams across diverse technology domains.

Key Responsibilities

  • Full Stack Ops Delivery : Oversee delivery for Windows, Linux, Unix, Oracle, MS SQL, Middleware, AES, HPC, SRE, and Security towers.
  • Cloud Operations : Manage end-to-end delivery for cloud platforms and services.
  • Governance & Compliance : Ensure SLA, KPI adherence and compliance with industry standards.
  • Operational Excellence : Drive automation, AIOps, observability, and orchestration strategies for efficiency.
  • Team Leadership : Manage Team Leads and SMEs across OS, DB, MW, HPC, and security domains; ensure 24x7 global operations.
  • Innovation : Promote adoption of GenAI and AIOps for predictive analytics and self-healing capabilities.
  • Escalation Management : Act as the primary escalation point for critical delivery issues.
  • Client Engagement : Conduct governance reviews (MBR / QBR), build strategic relationships, and serve as a trusted advisor.
  • Financial Management : Manage multimillion-dollar budgets and optimise cost of delivery through automation and right-shoring.

KPIs & Success Metrics

  • PCSAT score ≥ 9.0
  • SLA compliance ≥ 99%
  • Reduction in incident volume via automation and self-healing
  • Cost optimisation and achievement of financial targets
  • Successful execution of governance reviews with actionable outcomes

    • Required Skills & Experience

  • 15+ years in Data Centre and Cloud Operations with expertise in Full Stack Ops and Cloud delivery.
  • Strong knowledge of ITIL, DevOps, and SRE methodologies.
  • Proven experience in automation, AIOps, orchestration, and observability tools.
  • Leadership experience managing global teams and large-scale budgets.
  • Excellent stakeholder management and communication skills.

    • Preferred Qualifications

  • Bachelor’s / Master’s in Computer Science, IT, or related field.
  • Certifications : ITIL, PMP, Cloud certifications (AWS / Azure / GCP), SRE.
  • Experience in regulated environments and compliance-driven industries.

    • The Cognizant community :

    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don’t just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what’s right.
  • We foster an innovative environment where you can build the career path that’s right for you.

    • About us :

    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    Disclaimer :

    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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