Operations Client Service, Team Lead

This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who we are looking for

State Street's Global Markets division (SSGM) is looking for a candidate with 6 to 8 years of experience in Client Onboarding / KYC / Drafting Legal Agreements. Knowledge of OTC Derivatives, Prime Broker and Legal Agreements will be an added advantage.

Why this role is important to us

The team that you will be joining is a part of SSGM's Client Service Solutions focused on servicing Sales and Trading clients. When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSGM business unit. As our investment research and trading arm, SSGM's number one goal is to enhance and preserve our clients' portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.

What you will be responsible for

Perform both client facing and onboarding functions for Custody and Third-party accounts

Conduct independent research to gather and record data from external sources while onboarding the client

Liaise with Legal, Sales, IT, KYC and internal teams and external clients when the required documents / information are not available at the time of onboarding the accounts

Draft Legal agreements and get it executed by clients

Perform Legal Agreement Amendments and get it executed

Ensure all the clients are onboarded in a timely manner

Update relevant data and map accounts in State Street's in-house systems

Research and resolve client inquires and service related requests

Identify unique counterparty structures and escalate for resolution

Respond to queries regarding the status of specific requests or new clients in a timely manner

Track and monitor potential onboarding issues and delays

Resolve and escalate issues proactively and in a timely manner

Help monitor KPIs to ensure a high level of service

Evaluate and enhance processes and procedures on an ongoing basis

Prepare process related SOPs / Job Aids and train team members on the process

Maintain and continuously develop knowledge around core products of business unit and key applications in use by the business unit

What we value

Skills & Knowledge

Prior Client Onboarding / KYC experience would be a plus

Excellent communication skills in oral and written forms

Demonstrate a high Standard of Care when drafting / amending the legal agreements and updating / mapping the accounts in our in-house systems

Strong team player and good professional interaction with other team members and workgroups

Strong ability to multi-task and work under pressure

Strong problem-solving skills and "can do" attitude

Strong organizational skills

Ability to identify and appropriately escalate issues and risks

Perform work independently on specific assignments

Strong attention to detail

An ability to apply lessons learnt to future work

The desire to see an issue through to completion

The desire to play a part in issue resolution

Pride in one's personal work and an understanding of how it impacts the organization

Education & Preferred Qualifications

M.Com / MBA in Finance

Additional requirements

Experience : 6 to 8 years of experience

Shift Timings :  5 PM to 2 AM IST / 6 PM to 3 AM IST

Work Location :  Bangalore / Hyderabad / Mumbai

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.  We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com / careers

About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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