Operations Communication :
- Develop and maintain effective communication channels within the organization to ensure clear, timely, and consistent dissemination of operational information.
- Act as the point of contact for store operations, ensuring that the team is aligned with organizational goals and objectives.
- Facilitate regular updates and coordination between stores, functions, and departments to streamline all retail stores comply with legal, regulatory, and internal company policies and procedures.
- Conduct regular compliance audits to ensure adherence to all operational standards.
- Keep up to date with industry regulations and ensure the business remains compliant with relevant local and international laws.
SOP / SLA Management :
Create, implement, and maintain Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) for operational consistency across all stores.Regularly review and update SOPs and SLAs to reflect process improvements, legal requirements, and best practices.Ensure that all store managers and staff are well-trained and adhere to these procedures.Promotion Calendar Management :
Oversee and manage the execution of promotional activities, ensuring they align with business objectives and are implemented on time.Coordinate with various teams (marketing, sales, etc.) to ensure smooth execution of promotional campaigns and discounts.Track the effectiveness of promotional initiatives and provide feedback for optimization.Retail Checklist :
Develop and monitor retail checklists to ensure consistent adherence to operational and service standards across all stores.Work with store managers to ensure checklists are followed during daily operations and provide guidance on areas of improvement.Conduct audits to ensure stores are compliant with the established standards.Digital Adoption :
Drive the adoption of digital tools and technologies across retail operations to enhance efficiency, inventory management, and customer experience.Stay updated on the latest retail tech trends and tools, suggesting improvements that could enhance store operations.Provide training and support to store teams to integrate digital solutions effectively.Store & Function Support :
Provide comprehensive support to store operations and various business functions to ensure smooth execution of day-to-day activities.Offer solutions for operational challenges, assisting with troubleshooting and continuous improvement.Collaborate with the store management team to ensure business processes are aligned and executed without disruptions.Skills & Qualifications :
Mandatory Skills :
4-5 years of experience in store operations, compliance management, or inventory audits.Strong knowledge of retail operations and the ability to manage multi-store operations.Familiarity with legal and regulatory compliance in retail.Ability to create and maintain SOPs and SLAs for operational excellence.Hands-on experience with promotion calendar management and tracking.Expertise in digital tools adoption to improve operational efficiency.Excellent communication skills, both verbal and written, with the ability to coordinate across departments.Strong problem-solving and organizational skills.(ref : iimjobs.com)