IT Support Professional

Job Title : IT Specialist

Job Description :

We are seeking a skilled IT specialist to provide exceptional support to our users. As the primary contact point, you will be responsible for qualifying and opening tickets, triaging issues to respective teams, and providing regular updates on ticket status.

You will also manage complex tasks effectively, with expertise in remote support and troubleshooting. A solid understanding of hardware accessories, devices, and peripherals is essential, as well as flexibility to work rotational shifts.

Required Skills and Qualifications :

• Bachelor's or Master's degree in Computer Engineering, Information Technology, or related field.
• ITIL V4 Foundation training or certification.
• Experience using operating systems like Windows, Mac, and Linux.
• Working knowledge of Microsoft Office (PPT, Excel, Word).

Benefits :

This role offers the opportunity to develop your skills and expertise in a dynamic environment. You will have the chance to work with a variety of technically complicated tasks and contribute to the success of our team.

Other Requirements :

Please note that this role requires a high level of customer relationship skills, including email etiquette. If you are able to understand email flow issues internal & external, end-user support, OS troubleshooting and support, basic software troubleshooting and support, we encourage you to apply.