Key Account Manager

About :

At Mindlabs, we specialise in providing comprehensive and innovative solutions to optimise your supply chain processes and ensure seamless operations. With years of experience and a team of industry experts, we are dedicated to enhancing the efficiency and transparency of your cold chain from end to end.

Our state-of-the-art temperature and humidity monitoring technologies, location tracking capabilities and data-driven approach empower businesses to make informed decisions, identify potential bottlenecks, and reduce risks. We understand that a well-managed supply chain is the backbone of any successful enterprise, and we are committed to helping you achieve unparalleled operational excellence.

Responsibilities :

Respond promptly to customer queries and ensure effective resolution.

Understand customer requirements and coordinate with the technical team to communicate needs clearly.

Conduct site visits and build strong, long-term relationships with clients.

Gain in-depth knowledge of the company’s products and deliver effective training to customers.

Manage onboarding of new clients, ensuring detailed product walkthroughs and support during setup.

Follow up with customers during trial periods to ensure satisfaction and address issues.

Coordinate with in-house Field Engineers or third-party contract engineers for installations as required.

Manage timely dispatch of devices based on customer requirements.

Ensure high levels of customer satisfaction through excellent support and proactive communication.

Qualifications :

Strong verbal and written communication skills.

Sound understanding of GPS technology and web-based applications.

Familiarity with vehicle telematics systems.

Educational background in Electronics, ITI, or Information Technology-related disciplines.

At least one year experience in Key Account Management

Strong project management skills

Proficiency in CRM and Office tools