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DigiLantern - Relationship Head - Sales

DigiLantern - Relationship Head - Sales

Digilantern, India
19 hours ago
Job description

Location : Noida

Qualifications : Bachelors / master's degree or equivalent required.

Experience : 5-10 years

Key Skills : Website Management, SEO Management, Social Media Management, Key Account Management, Client Relationship Management, Sales, Sales Coordinator, Client Relationship Adheres to all the defined processes including client engagement guidelines.

  • Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner.
  • Ensures all customer details are updated regularly in the CRM tool.
  • Conducts ongoing usage analysis to gauge product effectiveness.
  • Leverages market data to develop / enhance the current business relationship.
  • Conducts periodic audits and collect positive feedback for marketing purposes.
  • Reviews all major deliverables to ensure quality standards and customer expectations are met.
  • Creates and Manages in a RM team at DigiLantern.
  • Ensures that customer's goals and expectations are being met.
  • Responsible for the optimal use of purchased products leading to increased revenue from customer base.
  • Proactively finds ways to build the client's business and grow accounts.
  • Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLaterns' products and services.
  • Other duties as assigned by the top Bachelor's / master's degree or equivalent required.
  • Proficient in any of the following languages : Italian, English, Spanish and Portuguese.

Total work experience of 5 - 10 years with :

  • 5+ years of experience in relationship management.
  • 3+ years of experience in working on a SaaS platform preferably.
  • Must possess excellent presentation and analytical skills.
  • Proficient with Microsoft office and web related terms.
  • Demonstrated ability to manage multiple priorities, several projects at once and deliver results under pressure.
  • Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on formal, informal, written and verbal basis.
  • Excellent analytical, problem solving and troubleshooting skills.
  • Self-motivated with high attention to detail and a desire to operate in a fast based, demanding environment.
  • Candidates from hotel reservations or revenue management background from leading hotel organizations across the globe would be preferred.
  • Looking for local candidates who have maintained client relationship primarily in the US & UK

    • (ref : iimjobs.com)

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