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Partner success manager

Partner success manager

Recrotiruppur, tamil nadu, in
12 hours ago
Job description

Designation - Partner success manager

Location – Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore)

Key Responsibilities :

  • Develop and implement strategic plans for anyone / multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team.
  • Lead, mentor, and manage a team of any one or multiple services functions from Professional Learning, Partner Success and Customer Service in India
  • Manage team productivity and performance through instilling a metrics driven culture.
  • Define team and individual goals in alignment with Global Service objectives. Assist direct reports in the definition and attainment of individual goals.
  • Have regular 1-1's with direct reports.
  • Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.
  • Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.
  • Conduct weekly / monthly reviews with Service leadership and present qualitative and quantitative data on business performance.
  • Conduct quarterly reviews with leadership.
  • Develop and maintain strong relationships with key partners to enhance collaboration and business opportunities.
  • Optimize resource allocation and project management processes to maximize productivity and profitability.
  • Ensure compliance with industry standards, regulations, and company policies.
  • Gathering customer feedback and communicating product / services improvement suggestions to the Development / Delivery teams.

Key Leadership attributes for this role

  • Leadership and Team Management
  • Client Relationship Management
  • Strategic Planning
  • Operational excellence
  • Quality Assurance
  • Communication and Collaboration.

    • Qualifications and Skills :

  • Bachelor’s or master’s degree in business administration, IT, Engineering, or a related field.
  • 10+ years of experience in professional services, customer services, consulting, or service delivery, with at least 2 years in a leadership role (Preferably in a Services or Product environment); Experience in managing and leading 24
  • 7 Support (Preferably in a Product / SaaS environment) will be a great addition to the skills.
  • Exceptional understanding of Customer Experience and Professional Services Structure (Supply chain, ticketing, resolution and experience) is mandatory.
  • Strong leadership, team management, and people development skills.
  • Proven track record in driving customer success, project management, and revenue growth.
  • Excellent communication, negotiation, and relationship-building abilities.
  • Ability to work cross-functionally and collaborate with different departments.
  • Ability to build and pull-out report in Salesforce and Gainsight.
  • Experience using Zoom Contact Centre, workday and DOMO

    • Preferred Qualifications :

  • PMP, ITIL, or Six Sigma certification.
  • Knowledge or experience of Edtech Software domain is a plus.
  • Strong analytical and problem-solving skills.

    • Work Environment :

  • Hybrid work environment (4 days a week to work from office)
  • The role requires working in ET or MT (US business hours)
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    Partner Manager • tiruppur, tamil nadu, in