Patient Counsellor

Primary Job Title : Patient Counselor

Industry & Sector : This opportunity is within a patient-centric clinical practice delivering diagnostic and treatment services across specialties, focusing on high-quality patient experience, clinical coordination, and pre / post-procedure support.

About The Opportunity

We are hiring an experienced Patient Counselor to join a busy on-site clinical team. The role is ideal for professionals who combine clinical knowledge and empathetic communication to guide patients through consultations, procedures, follow-ups, and administrative pathways while maintaining accurate records in electronic medical systems.

Role & Responsibilities

• Conduct one-on-one pre- and post-consultation counseling to explain diagnoses, treatment options, procedures, and expected outcomes clearly and compassionately.
• Obtain and document informed consent; ensure patients and families understand risks, benefits, alternatives, and follow-up instructions.
• Coordinate appointments, referrals, and follow-up schedules with clinical teams and front-desk operations to maximise patient throughput and satisfaction.
• Maintain accurate clinical documentation in EMR / EHR systems and prepare patient education materials and discharge instructions.
• Handle patient queries and complaints professionally; escalate clinical concerns to physicians and nursing staff when required.
• Support quality initiatives by tracking counseling outcomes, patient feedback, and adherence to data privacy and confidentiality protocols.

Skills & Qualifications

Must-Have

Preferred

Benefits & Culture Highlights

To apply, please be prepared to share examples of patient counseling scenarios you managed, EMR systems you have used, and any relevant certifications. This role is on-site across India and seeks candidates committed to improving patient outcomes through compassionate, structured counseling and reliable clinical coordination.

Skills : communication,clinical documentation,patient counseling,patient education,multilingual communication

Skills Required

Patient Education, multilingual communication , patient counseling , Emr