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Patient Counsellor
Patient CounsellorConfidential • Haridwar, India
Patient Counsellor

Patient Counsellor

Confidential • Haridwar, India
13 days ago
Job description

Primary Job Title : Patient Counselor

Industry & Sector : This opportunity is within a patient-centric clinical practice delivering diagnostic and treatment services across specialties, focusing on high-quality patient experience, clinical coordination, and pre / post-procedure support.

About The Opportunity

We are hiring an experienced Patient Counselor to join a busy on-site clinical team. The role is ideal for professionals who combine clinical knowledge and empathetic communication to guide patients through consultations, procedures, follow-ups, and administrative pathways while maintaining accurate records in electronic medical systems.

Role & Responsibilities

  • Conduct one-on-one pre- and post-consultation counseling to explain diagnoses, treatment options, procedures, and expected outcomes clearly and compassionately.
  • Obtain and document informed consent; ensure patients and families understand risks, benefits, alternatives, and follow-up instructions.
  • Coordinate appointments, referrals, and follow-up schedules with clinical teams and front-desk operations to maximise patient throughput and satisfaction.
  • Maintain accurate clinical documentation in EMR / EHR systems and prepare patient education materials and discharge instructions.
  • Handle patient queries and complaints professionally; escalate clinical concerns to physicians and nursing staff when required.
  • Support quality initiatives by tracking counseling outcomes, patient feedback, and adherence to data privacy and confidentiality protocols.

Skills & Qualifications

Must-Have

  • Diploma / degree in Nursing, Social Work, Psychology, Allied Health or equivalent clinical certification.
  • Practical experience working in a clinic or hospital setting with direct patient counseling responsibilities.
  • Proficiency with EMR / EHR systems and clinical documentation workflows.
  • Strong command of English and at least one local language relevant to the location.
  • Understanding of patient confidentiality and data privacy best practices.
  • Ability to manage sensitive conversations and de-escalate anxious or upset patients.

    • Preferred

  • Formal certificate in counseling, patient education, or clinical coordination.
  • Experience in specialty clinics (e.g., fertility, oncology, cardiology) or high-volume outpatient settings.
  • Basic life support (BLS) or first-aid certification.

    • Benefits & Culture Highlights

  • On-site role with structured training, mentorship, and clear career progression pathways within clinical operations.
  • Collaborative, patient-first culture focused on clinical quality, empathy, and continuous improvement.
  • Competitive salary package, professional development support, and access to clinical learning resources.

    • To apply, please be prepared to share examples of patient counseling scenarios you managed, EMR systems you have used, and any relevant certifications. This role is on-site across India and seeks candidates committed to improving patient outcomes through compassionate, structured counseling and reliable clinical coordination.

    Skills : communication,clinical documentation,patient counseling,patient education,multilingual communication

    Skills Required

    Patient Education, multilingual communication , patient counseling , Emr

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    Counsellor • Haridwar, India