▷ [High Salary] is hiring For Associate Blended Process- US HR Operation

Looking for Blended Process Associates for Airoli Location

Work location : Airoli Exp : 1-3 Years

Blended Process

(One Side Cab)Night Shift only

1. Age criteria : 20 years to 28 years are allowed

Role & responsibilities

Associate (Process : US HR operations)

Work Experience

12-36 months

Summary

• Fielding all incoming help requests from clients via telephone and / or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience

Any / Basic MS Excel Category

Back office / Data handling or data management Working Conditions

Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Education Skills

Any graduate - BA / B.Com / B.Sc (non-technical), MA, M.Com, part time MBA, PGDM

Note : Looking for immediate joiners or who can join within 10-15 days

Thanks & Regards.

HR Siddhesh