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Genesys Support Engineer
Servion Global SolutionsPrayagraj(Allahabad), IN20 days ago
Job descriptionSupporting Experience on Genesys environment and predominently Genesys Infra and architect Strong knowledge on DID and gateway configuration, routing,User creations,permissions,Agent desktop / soft phone configfurations etc , predominently Genesys Infra Should have good understanding on AWS lambda and Java Good knowledge of Genesys architecture Should be able to troubleshoot the production issues Should be having 3-5 years of experience on Genesys(Architect, admin..etc) Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills. Work & Coordinate with customer and stake holders to assist in Problem resolution. Good skills on creation of technical product documentation Good Knowledge in Databases like SQL Server 2005, SQL Server 2008. Performs Root Cause Analysis & Track and update key performance metrics Act as a point of contact for all service delivery issues / pending work / escalations Provide team support and process improvements through individual contributions Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements. Perform change management in accordance with change management procedures Handles escalations & Participate in regular operational meetings & Knowledge on SLAs Willing to learn new technologies . That knowledge and skills that ensure enhanced productivity. Good knowledge of Repository Tools like CVS,and SVN. Knowledge on Service Now will be add on Willing to Work in shifts.(including NIght shifts)